Privacy Policy

1. Who we are and what this policy covers

This Privacy Policy describes how Opus Group Solutions, operating the Trusty Bathroom Remodeling Chicago website ("we," "our," or "us"), handles information in connection with www.trustybathroomremodelingchicago.com and related communications that refer to this policy.

Our website is a referral and connection service focused on bathroom remodeling in Chicago, Illinois. We do not perform construction work. Independent contractors have their own business practices and privacy policies. This policy does not govern their separate collection or use of information.

2. Information you provide

When you contact us, we may receive your name, email address, telephone number and the information you choose to include in your message. When a live project-request form is enabled, it may collect these contact details together with your bathroom project type, project description, neighborhood or other location details you provide, and your communication preferences or consent.

We use this information to respond to inquiries, understand your project, facilitate a requested contractor connection, manage communications and address service or privacy requests. A project description may include your preferred timing, materials, accessibility requirements or other details you choose to share.

Please provide only information relevant to your request. Our forms do not ask for Social Security numbers, dates of birth, insurance information, payment-card details or medical records. Do not include sensitive information that is unnecessary to describe your project. If you share another person's contact details, you must have permission to do so.

3. Technical information and website features

When you visit a website, its hosting and delivery providers may process technical information such as your IP address, browser type, device information, requested page, request time and diagnostic or security logs. Such information supports page delivery, reliability, security and troubleshooting. The hosting platform may also provide operational diagnostics subject to its own practices.

This website loads fonts from Google Fonts. Its interactive neighborhood map loads the Leaflet library from a content delivery network and map tiles from OpenStreetMap when the map approaches your screen or you choose to load it. These requests disclose ordinary connection information, such as your IP address and browser request details, to the relevant provider. The map does not request your precise device location.

We have not added Google Analytics, Google Ads, Meta/Facebook Pixel, Google Tag Manager, TrustedForm, Jornaya, TUNE or an email-marketing tracking script to this website's application code. The application does not intentionally record your keystrokes or replay your browsing session. This statement does not replace the disclosures of a separate hosting platform or services you access through external links.

We will update this policy before materially changing our own tracking or advertising practices and obtain consent where required. Browser privacy settings may restrict cookies, third-party connections or other technologies, although some features may then work differently.

4. How we use information

We use information reasonably necessary to operate the website, respond to your questions, understand a request and help facilitate a connection with an independent bathroom remodeling contractor. We may also use information to maintain appropriate business records, document communication preferences, prevent misuse, diagnose technical problems and comply with legal obligations.

When permitted by law and consistent with the choices presented to you, information may be used for follow-up communications about your project or related services. A request does not guarantee that a contractor is available or will contact you. We do not use the current preview forms to send marketing messages or create a live lead.

5. When information may be shared

Contractor connections. When live lead routing is active and you request a connection, relevant contact and project details may be shared with independent contractors or referral and marketing partners involved in responding to that request. Those recipients may contact you and may handle information under their own privacy policies. Review the disclosure and consent presented at the time of submission.

Service providers. Information may be handled by providers that support hosting, technical operations, communications, security and other necessary services. Access should be limited to the purposes for which the provider is engaged and applicable legal requirements.

Legal and business matters. Information may be disclosed when reasonably necessary to comply with law or valid legal process, protect rights or safety, investigate misuse, or establish or defend legal claims. It may also be transferred in connection with a merger, acquisition, reorganization or sale of relevant business assets, subject to applicable privacy requirements.

Your directions or consent. We may share information for another purpose you specifically request or authorize. We do not claim a historical record of disclosures by another business, and the current preview forms do not transmit or sell project information. If future referral or advertising arrangements qualify as a sale or sharing under applicable privacy law, required disclosures and choice mechanisms must be provided before that processing begins.

6. Calls, text messages and email

If you provide legally valid consent through a live service, you may receive communications about your request, including calls or text messages, as described in the consent presented to you. Where disclosed and permitted, communications may use automated technology. Consent to marketing communications is not a condition of purchasing a product or service. Message frequency varies, and message or data charges may apply.

You may ask us to stop marketing calls or messages by emailing info@trustybathroomremodelingchicago.com or calling (464) 219-4966. If you receive marketing texts from a sender, reply STOP to that sender to opt out, or HELP for assistance where the sender supports that command. Use an unsubscribe link in a marketing email when provided, or contact the sender directly.

Independent contractors and partners may manage their own communication lists. To stop their messages, contact the relevant sender as well. Necessary responses to a request, opt-out confirmation or legally required communications may still be sent where permitted. Please tell us if your telephone number changes or is reassigned.

7. Your privacy choices and requests

You may contact us to ask what information we hold about you, request correction or deletion, withdraw applicable consent, or object to certain uses. Depending on your location and the laws that apply to our processing, you may have additional rights to access or obtain a copy of information, portability, restriction of certain processing, or an appeal of a privacy-request decision.

Where applicable law provides these rights, you may also request to opt out of the sale of personal information, sharing for cross-context behavioral advertising, or targeted advertising. You may submit a request by email using the subject Privacy Request or Do Not Sell or Share My Personal Information, or by calling the number below. You will not be discriminated against for exercising a legally protected privacy right.

Please identify the request and provide enough information to help us locate relevant records. We may need to verify your identity or an authorized agent's authority before disclosing, correcting or deleting information. Do not email identification documents or sensitive data unless a secure, necessary verification process has been arranged. Requests remain subject to applicable exemptions and legally required retention.

California residents. Where California privacy law applies, relevant rights may include knowing, accessing, correcting and deleting personal information; opting out of applicable sale or sharing; limiting certain uses of sensitive personal information where applicable; and non-discrimination. An authorized agent may act as permitted by law.

Nevada residents. You may contact us with the subject Request Under Nevada Law to submit an applicable opt-out request relating to the sale of covered information.

8. Browser settings and privacy signals

You can use your browser's controls to review or delete stored website data, block third-party cookies or limit connections to external services. Settings are generally specific to each browser and device. Blocking automatic image loading in an email application may reduce tracking performed by an email sender.

The application currently does not implement a behavioral-advertising consent system or an opt-out cookie because those advertising tools have not been added. A browser's Do Not Track setting does not by itself change the operation of this website. Where applicable law requires recognition of an opt-out preference signal, any processing subject to that requirement must honor it. Contact us if you have a question about a particular preference or use of information.

9. Retention and security

Information received through live communications should be kept only as long as reasonably necessary for the purposes described in this policy, including fulfilling requests, maintaining appropriate records, resolving disputes and satisfying legal requirements. Retention may depend on the type of information, the relationship involved and applicable obligations. The preview form does not create a stored lead record.

We seek to use reasonable safeguards appropriate to the information involved. No website, email system or method of internet transmission can guarantee absolute security. Avoid sending sensitive information that is not needed for your request. If you believe information has been misused, contact us promptly using the details below.

10. Age restrictions and other websites

The service is intended for adults aged 18 or older. It is not directed to children, and we do not knowingly request personal information from children. If you believe a child has provided information to us, contact us so that we can review the matter and take appropriate action, including deletion where required.

Links to contractors, map providers or other third-party services are governed by those parties' terms and privacy practices. We do not control their websites, and a link does not imply that we endorse every aspect of their practices.

11. Changes to this policy

We may revise this policy to reflect changes in the service, legal requirements or our handling of information. The updated version will appear on this page with its revised date. If a change requires additional notice or consent under applicable law, that notice will be provided or consent obtained before the relevant change takes effect.

12. Contact us

For privacy questions, access or deletion requests, communication preferences, or applicable sale/sharing opt-outs, please contact:

Do not send a project request through a privacy inquiry unless you also want us to respond about that project. No street address has been supplied for this website; use the email or telephone contact above.